π¦ Where do you ship from?
Prime Enclosures works with trusted international suppliers. Products are shipped directly from our suppliers to your address to ensure availability and efficiency.
π How long does shipping take?
Estimated delivery time is 5β15 business days after processing.
Shipping times may vary due to customs, holidays, or carrier delays. Delivery times are estimates and not guaranteed.
π Will I receive tracking information?
Yes. All orders include tracking.
Once your order ships, tracking details will be sent to your email. Please allow a few days for tracking updates to appear.
π¦ Are your products safe for geckos?
Our products are selected with safety and functionality in mind.
We focus on:
- Smooth, gecko-safe materials
- Functional designs that support natural behavior
- Non-electrical, low-risk accessories
Always supervise your reptile when introducing new items and ensure proper enclosure setup.
π§ How do magnetic feeding ledges work?
Magnetic feeding ledges use a strong magnet placed inside the enclosure and a matching magnet on the outside of the glass.
This allows for:
- Secure mounting
- Adjustable height
- No drilling or permanent installation
π§Ό How do I clean your products?
Most dΓ©cor items can be cleaned using:
- Warm water
- Mild, reptile-safe disinfectant
Always allow items to fully dry before placing them back into the enclosure.
π What is your return policy?
Refunds or replacements are offered only if:
- The item arrived damaged
- The wrong item was received
- The item is defective
You must contact us within 7 days of delivery and provide photo evidence.
We do not accept returns for used items or change-of-mind purchases.
π³ When will I receive my refund?
If approved, refunds are issued to the original payment method and may take 5β10 business days to appear, depending on your bank or payment provider.
βοΈ Can I change or cancel my order?
Orders are processed quickly. If you need to change or cancel your order, contact us as soon as possible.
Once an order has shipped, changes or cancellations are no longer possible.
π© How can I contact you?
For any questions or concerns, please email us at:
info@fightngpure.com
We aim to respond within 24 hours.
πΏ Do you only sell gecko products?
Currently, Prime Enclosures focuses on dΓ©cor and accessories for crested geckos.
We plan to expand to additional reptile species in the future while maintaining the same focus on quality, safety, and aesthetics.
